RETURNS POLICY
Troubleshooting tips :
In often cases, many returned products actually work fine when tested, but the batteries have not been inserted correctly. Before returning a faulty sex toy or product, we do please ask that our customers follow a few simple testing points as follows:
If your product is battery operated:
* Ensure you are using the correct batteries, Ensure battery case is screwed down tight, or clipped in properly.
* Ensure the batteries have been inserted correctly, ensure the batteries work in another device.
* Try new batteries
* Hold the power button for 3-5 seconds to turn on
* For potential travel lock, if there are multiple buttons, hold them simultaneously for 3-5 seconds to disable.
If your product is rechargeable:
* Ensure the product is fully charged
* Ensure the light (if any) is illuminating to show the product is connected to the charger
* Hold the power button for 3-5 seconds to turn on
* For potential travel lock, if there are multiple buttons, hold them simultaneously for 3-5 seconds to disable.